Help center
Frequently asked questions
Quick answers to common questions. Can't find what you need? Ask us directly.
Getting Started
How long does setup take? +
About 5 minutes. Sign up, create your company, invite team members by email. They install the desktop agent and start tracking immediately.
Do I need a credit card to start? +
No. The Free plan supports up to 5 members forever with no card required. Pro trial is also card-free for 14 days.
Can I migrate from another time tracker? +
Yes. We can import time entries from Toggl, Clockify, Harvest, and most CSV exports. Contact support for help.
Time Tracking & Desktop Agent
How does the desktop agent track time? +
The agent runs in the system tray and tracks active work sessions. It detects keyboard and mouse activity, pauses automatically after 5 minutes idle, and syncs with the dashboard every 30 seconds.
Does the agent slow my computer down? +
No. The agent uses less than 50MB of RAM and minimal CPU. It does not record keystrokes, scan files, or capture audio.
What if I forget to start tracking? +
You can configure the agent to auto-start on login. Once started, it tracks all active time automatically. Optional auto-start is a setting per user.
Does it work offline? +
Yes. The agent caches activity locally and syncs when the internet returns. No data is lost during offline periods.
Which operating systems are supported? +
Windows 10/11, macOS 11+ (Intel and Apple Silicon), and Linux (via AppImage). The web dashboard works in any modern browser.
Screenshots & Privacy
How often are screenshots taken? +
At random intervals between 5 and 25 minutes during active work sessions only. Never when paused, idle, or offline.
Who can see screenshots? +
Only managers can view screenshots, scoped to their direct subordinates. Employees do not see screenshots — even their own. Clients never see screenshots.
How long are screenshots stored? +
30 days by default on Pro. 7 days on Free. After that, auto-deleted permanently. Enterprise plans allow custom retention.
Can I disable screenshots entirely? +
Yes — Pro and Enterprise plans support disabling screenshots per team or per individual.
Are screenshots taken when I'm on a personal site? +
Yes — screenshots capture whatever's on screen during work sessions. Employees can pause tracking before personal browsing.
Payroll & Payments
Does Remotracker process actual payments? +
No. Remotracker records salary amounts and proof of payment — you make the actual transfer through your bank. We give you the audit trail.
Can employees dispute payments? +
Yes. When CEO uploads payment proof, employees see it and can confirm receipt or mark it as "not received" with a note. Disputes get logged automatically.
Once confirmed, can a payment be edited? +
No. Confirmed payments are locked — neither party can change the amount or proof. This protects both employer and employee.
Billing & Plans
Can I cancel anytime? +
Yes. Cancel from billing settings — no fees, no contracts. You stay on Pro until the end of the paid period, then move to Free.
Do you offer annual billing? +
Yes — annual plans save 20%. Contact sales to switch.
Can I downgrade from Pro to Free? +
Yes. Downgrade takes effect at the next billing cycle. Your data stays — only Pro features become locked.
Security & Data
How is my data secured? +
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use industry-standard practices, regular security audits, and never sell or share customer data.
Where is data stored? +
Primary servers in EU and US data centers. Screenshots optionally stored in Cloudflare R2 with edge encryption. Enterprise customers can request specific regions.
Can I export my data? +
Yes — every page has CSV/JSON export. Pro and Enterprise plans support full account exports via API.
Are you GDPR compliant? +
Yes. We are GDPR-ready with data processing agreements available for EU customers on request.